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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which tool can you use to rename the cases facet?

A. Language adaptation tool
B. Page layout
C. Adaptation tool
D. Workflow with action type field update

Answer: A

Explanation:
The language adaptation tool allows you to rename the labels of UI elements, such as thecases facet, in different languages. You can access the tool from the user menu by clicking on Settings and then Language Adaptation. You can select the language and the scope of the adaptation, and then search for the label you want to change. You can also export and import the adaptations as CSV files. References = Solution Guide for SAP Service Cloud Version 2, page 16.
The language adaptation tool allows you to rename the labels of UI elements, such as the cases facet, in different languages. You can access the tool from the user menu by clicking on Settings and then Language Adaptation. You can select the language and the scope of the adaptation, and then search for the label you want to change. You can also export and import the adaptations as CSV files. References = Solution Guide for SAP Service Cloud Version 2, page 16.

NEW QUESTION # 56
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Individual customers
B. Contacts
C. Groups
D. Channel partners

Answer: A,B

NEW QUESTION # 57
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A. A customer needs to be assigned to the installed base.
B. An active service contract must be added to the installed base.
C. At least one registered product must be assigned to the installed base.
D. The installed base must be set to active status.

Answer: A,C

Explanation:
An installed base is a hierarchical arrangement of products that are located or installed at a customer's location. To use installed bases in cases, you need to perform the following actions:
Assign a customer to the installed base. This is done by adding the customer as an involved party in the installed base header. The customer is the owner of the installed base and the products within it.
Assign at least one registered product to the installed base. This is done by adding the registered product as an item in the installed base hierarchy. A registered product is an instance of a product that is associated with a specific customer. You can also assign products and functional locations (also known as installation points) to the installed base hierarchy. References = Using an Installed Base, Using Installed Bases and Registered Products, Explaining How to Provide Expedited Service, Set Up Guide for SAP Service Cloud Version 2 To effectively use installed bases in cases within SAP Service Cloud Version 2, it is necessary that "A customer needs to be assigned to the installed base," which links the installed base to a specific customer account, providing a clear context for service and support activities. Additionally, "At least one registered product must be assigned to the installed base" to define the scope of products or equipment covered under the installed base, enabling targeted and relevant service actions based on the specific products included.

NEW QUESTION # 58
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Registered product
B. Maintenance plan
C. Customer
D. Warranty

Answer: A,B

Explanation:
You can assign maintenance plans and registered products to an installed base. A maintenance plan defines the schedule and scope of service activities for an installed base or a registered product. A registered product is an instance of a product that is associated with a specific customer. You can create and assign maintenance plans and registered products using the Installed Base work center. References = Using an Installed Base, page 4 and 7.

NEW QUESTION # 59
Which attribute can you assign to a warranty?

A. Duration
B. Dates
C. Non-covered categories
D. Registered products

Answer: A

NEW QUESTION # 60
......

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Enhance your Exam Preparation by using Real SAP C_C4H56I_34 Questions

Accurate C_C4H56I_34 Test & C_C4H56I_34 Valid Examcollection

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q55-Q60):

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